We require a 50% deposit up front before materials are purchased or work is performed. Your deposit is fully refundable until you approve work to begin or approve ordering of materials.

Before work begins we send concept art or digital proofs of design for your approval. Once approved you are not allowed to change the overall design of the head. You can ask for changes but there is no guarantee that they are completed. We reserve the right to deny any last minute changes or fixes. Alternatively we reserve the right to charge you a fee for changes or fixes.

WE DO NOT DO DEADLINES. By default we do not accept hard deadlines. We will coordinate with you form a desired time to get your suit and we will try our best to meet or exceed your expectations. But we can not guarantee them. If you pay a rush fee for faster service and we dont meet your expectations we may refund a partial or full amount of that fee if we significantly miss the negotiated date.

We reserve a right to the artistic freedom of your purchase. This is included in the price. You have majority control in the design of your fursuit but we reserve the right to have artistic freedom to make choices we think will improve the suits visual quality, comfort, or our brand (not an exhaustive list).

We reserve the right to refuse service to you at any time for any reason. We also reserve the right to cancel and/or refund your purchase at any time for any reason.

Your deposit is fully refundable BEFORE you approve work and materials. One you have approved work to start or approved materials to be purchased your deposit is no longer refundable! If you change you mind after approving work and material purchase you do not have to pay the remaining balance on your account. If you pay your full balance and we finish your suit, and you want to return your suit for any reason we will only refund 50% of the total amount you payed. We reserve the right to resell any returned items like fursuit pieces, even if they're your character. We reserve the right to optionally refund you at our discretion even if it might not align with this policy.

We do not use AI in the creation of your suit. You are not allowed to use our art to train it either.